How do I qualify for the FE Test Prep pass guarantee?

You qualify by earning the Exam Ready badge before your exam date. This requires at least 30 days of study activity, 40+ hours of study time, completing at least 3 full-length practice exams (110 questions for FE, 80 for PE), answering 500+ questions, and achieving mastery in at least half of your exam topics.

What do I need to submit for a guarantee refund?

You need three things: your 8-character badge verification code (provided when you claim the Exam Ready badge), your NCEES score report showing a failing result, and the email address associated with your license key purchase.

How long do I have to request a refund after failing?

You have 30 days from your exam date to submit a guarantee claim. Email feexamtestprep@gmail.com with your verification code and NCEES score report within that window.

Can I get a refund without earning the Exam Ready badge?

The pass guarantee specifically requires the Exam Ready badge as proof of thorough preparation. Without the badge, the standard no-refund policy applies. However, if you have concerns, contact feexamtestprep@gmail.com and we'll work with you.

Pass Guarantee — How Our Money-Back Promise Works

The Short Version

🎯 Earn the Exam Ready badge by studying thoroughly with our app
📝 Take your FE or PE exam
💰 If you don't pass, send us your score report and badge verification code
✅ Get a full refund of your license purchase

How the Pass Guarantee Works

We're confident that engineers who put in the work with FE Test Prep will pass their exam. To back that up, we offer a money-back guarantee tied to our Exam Ready badge — a server-verified credential that proves you've completed a thorough study program.

This isn't a loophole-free refund policy. It's a commitment: if you do the preparation and still don't pass, we'll make it right.

Step 1: Earn the Exam Ready Badge

The Exam Ready badge is the highest achievement in FE Test Prep. To earn it, your study profile must show:

🚀

Badge Requirements

500+ questions answered across your discipline
Mastery in half or more of your exam topics (80%+ accuracy with 20+ attempts per topic)
3+ full-length practice exams (110 questions for FE, 80 questions for PE)
70%+ of your exam topics attempted
30+ distinct days of study activity
40+ hours of total study time

When you meet these criteria, the app awards you the "Ready for the Test" badge automatically. You then claim the badge through the app, which generates an 8-character verification code — a server-signed proof that you earned it legitimately.

Save this verification code. You'll need it if you file a guarantee claim.

Step 2: Take Your Exam

Register for your FE or PE exam through NCEES and take it at a Pearson VUE testing center. The guarantee applies to the first exam attempt after you earn the Exam Ready badge.

Step 3: If You Don't Pass

If your NCEES score report shows a failing result, email us within 30 days of your exam date:

📧

What to Send

Email feexamtestprep@gmail.com with:

Your 8-character badge verification code
Your NCEES score report (screenshot or PDF)
The email address used to purchase your license

We'll verify your badge, confirm your purchase, and process a full refund to your original payment method. Refunds are typically completed within 5–10 business days.

Why We Require the Badge

The Exam Ready badge exists for two reasons:

It protects you. The badge requirements are modeled on the study patterns of engineers who pass. If you earn it, you've genuinely prepared. That's the point — we want you to pass, not to need the refund.
It keeps the guarantee honest. Without a measurable preparation threshold, a guarantee would just be a free trial with extra steps. The badge ensures that both sides are acting in good faith.

What the Guarantee Does NOT Cover

Purchases made with promo or beta codes (free access)
Exam attempts taken before earning the Exam Ready badge
Claims submitted more than 30 days after the exam date
Second or subsequent exam attempts (the guarantee covers your first attempt after earning the badge)
Refund requests without a valid badge verification code

Frequently Asked Questions

What if I earned the badge but forgot to claim it before my exam?

You can claim the badge at any time after earning it. The app checks your current profile data, so as long as your study history is intact, claiming after your exam is fine. Just make sure to claim it before submitting your guarantee request.

Does the guarantee apply to PE exams too?

Yes. The pass guarantee applies to all FE and PE disciplines offered by FE Test Prep, as long as you earn the Exam Ready badge for the discipline you're testing in.

What if I used a different email to buy vs. register for NCEES?

That's fine. We verify your purchase using the email from your Stripe receipt. Your NCEES registration email doesn't need to match.

Can I get a refund without the badge?

The pass guarantee specifically requires the Exam Ready badge. Without it, the standard policy applies. That said, if you have a unique situation, reach out to feexamtestprep@gmail.com and we'll do our best to help.

How do I find my verification code?

After claiming the Exam Ready badge in the app, your verification code is shown in a toast notification and saved in your browser. If you lose it, contact us with your license key and email, and we can look it up.